The customer center and the client portal are always on the side of clients

New functionalities and a better design of the Client Portal are news that we have been preparing for the tenants of the CREAM company since the middle of the summer holidays.

Digital environment 24 hours a day

"We launched the client portal last year, the Customer Center in the spring of 2019, and we are glad that both of these tools were very quickly accepted by our clients as the main communication environment," says Martina Kouřilová from the CREAM Customer Center. And that's why we want to deepen its functionality, Kouřilová continues. The client will now have an online chat available, if he enters a request against the company, he will see the status of his solution at a clear "traffic light", incl. terms that are fixed by CREAM and monitored internally. Likewise, the staff of the Customer Center will be able to easily communicate with the client quickly.

Quality comes first

Within the online environment, an equal partnership will be established between the tenant and the landlord, incl. recording history. The customer center is on the client's side, and therefore deepens the quality of services provided. "We record every reaction of our clients, positive and negative, and we regularly evaluate each of them. We want to build relationships with our clients and mutual trust so that they too have support in us, the Customer Center, and a partner at the same time, and they can rely on us, ”adds Kouřilová.

You might be interested
The customer center and the client portal are always on the side of clients

Until the new year, the CREAM group mainly wishes for health

With the end of 2020, the period closes, which brought with it a number of great changes and new challenges in our personal and professional lives. In this way, we would like to express our gratitude for the support that our clients have given us this year. We believe that well-established and…
The customer center and the client portal are always on the side of clients

The first Albert Fresh supermarket is in Brno on MORAVÁK

A completely new concept of the store has been in operation since November in the MORAVÁK administrative building in Brno on Moravské náměstí. Every tenant of the building can enjoy the comfort of fresh and quality food or simply shop on the way home from work. This is also one of the benefits…
The customer center and the client portal are always on the side of clients

CREAM Company completed further investments in Česká Lípa

The two-year reconstruction of the building on Berkova Street in Česká Lípa was completed with the successful approval of the premises. Eight representative business units were built on the ground floor and six luxury apartments on the upper floors in a very busy place of the city's protected area.
Tento web používá k poskytování služeb, personalizaci reklam a analýze návštěvnosti soubory cookie. Používáním tohoto webu s tím souhlasíte. Další informace